Cannot Access Photoshop App On My Mac

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This article lists known compatibility issues that you may encounter when running Photoshop on macOS 10.14 (Mojave) and provides known workarounds.

Adobe has discovered the compatibility issues listed below with running Photoshop CC 2018 (and earlier) with macOS 10.14 Mojave.

Adobe strongly recommends that customers update to the Photoshop 2019 release prior to updating to macOS 10.14 Mojave. Older versions of Photoshop were not designed, nor extensively tested to run on macOS Mojave. Additionally, we strongly recommend that customers do their own testing on a non-production partition to ensure that new operating systems work with their current hardware and drivers (printing, etc). You may wish to remain on an older version of the OS that is compatible with prior versions of our software.

If you do encounter issues not already documented, feel free to report them on our feedback site.

Versions affectedPhotoshop CC 2018 or earlier
Operating systemmacOS 10.14 Mojave

Adobe has discovered the compatibility issue listed below when running Photoshop CC 2018 and earlier releases on macOS 10.14 Mojave.

Pen pressure does not work and busy cursor displays while painting

Workaround (Earlier versions)

If you launch Photoshop CC 2018 (and earlier) after updating to macOS 10.14, you will be presented with the following dialog:

Adobe Photoshop would like to control this computer using accessibility features. Grant access to this application in Security & Privacy preferences, located in System Preferences.

If you click Deny, you observe the following problems when using Photoshop:

Photoshop App For Computer

  • Pen pressure does not work
  • The Busy cursor displays while painting

Instead, follow the steps below:

  1. Click the lock to make changes, then enter your system user name and password for your computer.

  2. Select Privacy from the top set of tabs, then select Accessibility from the left-hand column of options.

  3. Click the + (plus) button under the list 'Allow the apps below to control your computer'.

  4. Navigate to the Applications folder and select the Photoshop application and click Open.

    The System Preferences dialog setting for Photoshop should look similar to the image below with Photoshop added and checked:

  5. Click the lock to prevent further changes. Relaunch Photoshop.

Black artifacts on image after using the Liquify filter

After you use the Liquify filter on an image on a specific Mac hardware/graphics cards, there are unexpected black pixels on the image.

You are running macOS 10.14.0, 10.14.2, or 10.14.3.

Macs with the following graphics cards are affected:

  • AMD Radeon HD - FirePro D300
  • AMD Radeon HD - FirePro D500
  • AMD Radeon HD - FirePro D700
  • AMD Radeon R9 M290
  • AMD Radeon R9 M370
  • AMD Radeon R9 M390
Cannot Access Photoshop App On My MacAccess

Workarounds:

Update to macOS Mojave 10.14.4.

or

Run Liquify without graphics acceleration:

  • Hold down the Option key when you select Filter > Liquifyto disable the Use Graphics Processor option when launching the Liquify dialog.
  • Disable the Use Graphics Processor option in the preferences.
    1. Choose Photoshop > Preferences > Performance.
    2. Deselect Use Graphics Processor.
    3. Quit and relaunch Photoshop.

We are working with Apple to address this issue.

Epson ICC printer profiles are missing in Photoshop after updating to macOS Mojave.

To resolve this issue, reset the printing system in your Mac's system preferences and then add your Epson printer again.

App
  1. Reset the printing system.

    For instructions, refer to Apple's support documentation: https://support.apple.com/en-us/HT203343#reset

  2. Add your Epson printer again.

    For instructions, refer to Apple's macOS Mojave User Guide documentation: Add a printer on Mac

Dark Appearance setting doesn't affect all of the User Interface

When you enable Dark Mode appearance in the macOS System Preferences > General dialog, not all of Photoshop's UI changes to reflect the Dark setting. The Application menus inherit the Dark Mode setting but the following elements do not:

  • The application frame and panels
  • Photoshop dialogs
  • Pop-up menus
  • Panel Menus
  • Context Menus
  • OS dialogs, such as Open... and the Apple Color Picker

Photoshop has its own settings for controlling the application frame, panels and Photoshop dialogs. To have these user interface elements better match the Dark Mode appearance:

  1. Go to Preferences > Interface.
  2. Set the Color Theme to the darkest setting.

Note: Pop-up, panel and context menus, as well as OS dialogs, such as Open and the Apple Color Picker, are unaffected by this setting.

When you click on the Share icon in the far right of the Options bar to share an image, Facebook, Twitter, etc are no longer an option in the menu.

Photoshop uses the macOS APIs for sharing and these options have been removed in Mojave.

Save For Web settings are not retained between sessions

Adobe Photoshop App For Macbook

When you quit and relaunch Photoshop, your last used settings in Save For Web are not preserved. Adobe's engineering team is investigating this issue.

Crash with only Dark Menu Bar and Dock terminal command

See Photoshop crashes due to dark menu bar and dock only terminal command.

Cannot Access Photoshop App On My Mac Computer

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