As Mac OS X users, we have something to be happy about when it comes to app crashes and freezes: rarity. Typically you can work on your Mac for hours at a time without a single issue. However, a crashing app certainly can happen, leading to lost productivity, time and, worst of all, lost work. Fortunately, there are several steps you can take to recover from a crashed app, as well as prevent the issue in the first place.

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How to fix a crashing app after the macOS upgrade

App crashes after the the macOS update is more than a common problem. Some apps freeze or malfunction, some won’t launch, some show no signs of life whatsoever. Why it happens? The most probable reason is that the app is simply not ready for the latest macOS Catalina. Something in its depth turned out to be incompatible with the new macOS.

Now, what can you do to fix an app crashing? Three things.

1. First, see if you have the latest version of the app by clicking on its name it the top menu and choosing Check for updates.
2. Second, visit developer’s website (or App Store page) and see if they’ve issued a statement about Catalina compatibility.
3. Finally, some crashed apps on macOS Catalina can be fixed by running maintenance scripts. Download CleanMyMac X, launch it, find Maintenance tab and run the scripts.

• Almost Mac users reported a problem that Apple Mac App Store not working. It happens after the Click on the OS X Update button, but this is a kind of bug. We know that without accessing the App Store on the device, we can’t download require apps on MacBook Air, MacBook Pro or iMac. So you should follow the Alternate way to avoid it.
• Open the /Library/Preferences folder and find the.plist files which are connected with the unsettled apps. Move the.plist file to the Desktop. Some apps come with more than one associated.plist files, you have to be careful to clean for all the files. After that, you need to check if it has solved the app won’t open on Mac issue or not.
• But if i open my airport go down to the network preferences and click. Then in upper left click show all it will load the system preferences and load a icon in the bar with the dot beside it and then i told it to keep this icon on my bar and removed the old one there you go it is fixed well it worked for me and i hope it will help others.

What happens when an app craches: under the hood

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Now let's go deeper into the nature of crashed apps, but first, let’s identify the difference between a crashed macOS app and a frozen one. While these terms are often used interchangeably, there is a notable difference.

Crash

A crash happens when a piece of software stops working altogether, and then closes on its own. In other words, the app quits when you did not tell it to. When this happens, you'll typically see a message noting that the application has 'unexpectedly quit” just as its windows disappears. It’s pretty frustrating — especially if you end up losing all your work.

Freeze

A freeze is when software stops functioning, but continues to run. You can still see its windows, and its Dock icon still indicates that it’s running. However, no amount of clicking or tabbing around will do anything. A frozen app doesn’t quit like a crashed app does, it simply becomes unresponsive. Often no error messages accompany the freeze. Again, it’s a frustrating experience (if you want to know how to deal with it, check out this post on how to fix frozen apps).

When software freezes, you force it to quit, so that you can re-launch and hopefully get on with your work. With crashes, meanwhile, the problem is the app quitting on its own. In this article, I’ll discuss recovering from app crashes, as well as steps that help prevent them in the first place. Let’s get started.

What to do when a Mac OS X app crashes

The good news here is that a crashed app rarely brings down your entire Mac, as the trouble is restricted to that particular piece of software. That means we have a chance to recover. Let’s start with the simplest solutions.

First, just relaunch the app. When an app crashes, you’ll typically see a dialog box that says the software “unexpectedly quit” and you’ll have several options to deal with it, including “Relaunch”. Give that a click and cross your fingers that the crash doesn’t happen again. Oftentimes, you’re good from there. If not…

Try restarting your Mac. “Turn if off and back on again” is almost a punchline at this point, but it usually works. Shut down, restart and try again. Very often this simple task will set things right. If not, it’s time to try something just a little more involved.

Reinstall the app. Deleting the misbehaving app and grabbing a new copy gives you a fresh version to work with. That is, if you delete all of the app’s related files.

See, when you drag an app to the Trash, you aren’t deleting everything. Some leftover parts remain, and if the troublemaker is among them, your problem could persist. It’s a waste of time to delete an app via drag-and-drop, reinstall and then have it crash again. To make things right, you need to get rid of the app’s bits and pieces before you reinstall it, and this is where software like CleanMyMac X comes in handy.

An app that’s simply dragged to the Trash leaves behind a pile of associated files that you don’t see, like caches, preferences (often the culprit in crash-y apps), saved states, and more. You might not even know they’re there, but CleanMyMac X does. It’s smart enough to find the whole lot, safely remove them, and ensure that a newly installed app is just that: a complete fresh start.

In fact, you don’t even have to launch CleanMyMac X to thoroughly and safely delete an app. Simply right-click (or Control-click) the app’s icon and select “Uninstall with CleanMyMac” from Services in the resulting contextual menu. Easy!

Another wise move is to make sure there are no conflicts between the app and the Mac OS. When Apple pushes an update of its operating system to your Mac, that might interfere with your app’s performance, if the app or its add-ons are incompatible with this particular OS X version.

CleanMyMac can help you out here, too. Download it for free, go to its Uninstaller module and find the misbehaving app in the list. If you see a note that this app is incompatible with your system, it means you need to update the app, because your current version doesn’t work on the latest OS X.

How can you stay on top of aging apps? Apple makes it easy with software purchased through the Mac App Store. Simply launch the App Store app, go to the Updates tab, and you’ll see all available app updates. Find the one you need in the list, click the Update button, and you’ll get the latest version to your Mac. It’s a bit different with software acquired outside the App Store: you’ll have to visit the vendor’s website to see if there’s a new version available.

If nothing indicates that the troublemaker app is incompatible with your system, the problem could be with its add-ons or preferences. What you can do in this case is reset the app to its initial state. Again, go to the Uninstaller module in CleanMyMac X, select your app, and click Application Reset. CleanMyMac will make that app just the way it was when you first installed it.

What to do when an app crashes at launch

So far I’ve addressed what to do when an app crashes as you’re using it. But what about the frustrating scenario of an app going down as soon as you launch it? No warning, no dialog box, just a bounce or two in the Dock and that’s it. In this case, it’s time to repair disk permissions.

What’s does fixing permissions actually mean? Think of your Mac’s hard drive as a tree with many branches. The top level of your drive is the tree’s trunk, and the branches represent information about files and folders. These branches, or “nodes,” store information like the location of data and permission rules, among other things. Normal computer use changes this information, and can lead to a conflict or other issue that generates crashes and the inability to use your system. This is what a permission fix addresses.

To repair disk permissions (for OS X prior to El Captian), go to the Utilities in your Mac’s Applications folder and launch Disk Utility. Next, click First Aid. It’ll ask for confirmation and get to work, comparing existing permission files with defaults to find any conflicts.

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Or, if you want a slightly simpler way, you can fix the permissions with CleanMyMac X Maintenance Scripts. Just open the Maintenance tab, hit Choose Tasks and then Repair Disk Permissions. This helps resolve improper app behavior like crashing and keeps all of your disk’s files and folders in proper order. And that’s just one of the maintenance tasks available in CleanMyMac X, just try it.

A crashing app is no fun. Fortunately, a little understanding and proactive behavior can keep them to a minimum. CleanMyMac X makes it easy to do just that. Happy computing, and may your apps never crash again!

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Back up your library

Before following any of these steps, it's a good idea to create a backup of your photo library, even if you use iCloud Photos. You can use Time Machine, use a third-party backup solution, or copy the library to an external drive. By default, your photo library is stored in the Pictures folder within your home folder.

Make sure that your software is up to date

Photos is part of the Mac operating system. You can avoid or fix many issues by running the most up-to-date version of macOS. Learn more about updating the software on your Mac.

If you use RAW images in Photos, learn more about the digital camera RAW formats supported by iOS, iPadOS, and macOS.

If you have trouble migrating an existing iPhoto or Aperture library to Photos

You might see an alert message when you first open Photos or migrate an existing iPhoto or Aperture library. Learn what to do if Photos can’t copy or create a library.

If the Media Browser isn't showing your photos and videos

Use the Media Browser to make images from your photo library available in other apps, like Pages and iMovie. The Media Browser shows only the contents of the Photos library designated as the System Photo Library. If you have more than one Photos library—and the one you're using isn't set as the System Photo Library—the Media Browser won't show its contents.

Follow these steps to designate the current library as the System Photo Library:

1. Choose Photos > Preferences.
2. Click the General button at the top of the Preferences window.
3. Click Use as System Photo Library.

If you're having other issues with Photos

If you're experiencing other issues—like missing or blank photo thumbnails, unexpected behavior, or if Photos won’t open—try to see if it's an issue with your library by following these steps.

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Create a new Photos library and see if your issues persist:

1. Quit Photos.
2. Press and hold the Option key while you open Photos.
3. In the dialog that appears, click Create New.
4. Give your new library a name, then click OK. Note whether Photos opens successfully with this new library.

To return to your main Photos library, quit Photos. Then open it again while holding the Option key, select your main library, and click Choose Library.

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Alternatively, you can open Photos in another user account on your Mac and note whether Photos opens successfully.

If Photos opens with the new library, or in a different user account, it might mean that there's an issue with your library. Follow the steps to use the Photos library repair tool on your main Photos library.

Learn more

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• Learn how to create and order print products like books or calendars in Photos with Project Extensions.
• Get help with iCloud Photos.